Digital advisory services

Customer experiences and effective communications underpin every aspect of our work. This means we put the customer at the heart of every initiative and ensure solutions will meet customer expectations, if not exceed them.

Digital evolution

We believe digital is an evolution of your business, not a transformation. We'll work with your team to create a digital vision that delivers business and customer value. Digital Manifesto will help to define a clear business problem and then propose appropriate digital options for the solution. We’ll also define the success metrics for an initiative so its impact can be measured. We can translate between technology and business teams to ensure everyone’s on the same page before a project begins and during delivery.

 

Services:

  • Defining project scope

  • Understanding customer needs

  • Providing leadership, advice and governance

  • Translating complex technical and digital concepts for business stakeholders

  • Recommending organisational structures that supports digital enablement

  • Briefing and selecting vendors

  • Monitoring the performance of an initiative

Digital delivery

We make digital happen. We have extensive experience in leading digital teams, delivering digital projects and managing creative and technology teams. And we know that work doesn’t stop once a digital project is delivered, so we can identify the ongoing operational model and team composition required to optimise the digital experience.

 

Services:

  • Establishing digital centres of excellence to ensure ongoing value and innovation

  • Managing digital projects and programmes to successful implementation

  • Identifying the necessary operational changes and improvements to support ongoing digital success in an organisation 

  • Managing vendors and partners

  • Leading Agile delivery teams and advising on best practice

Digital technology

Digital technology presents enormous opportunity to improve and change a business, but sometimes the options can be overwhelming. We’ll partner with your team to understand your business goals and identify a feature and technology roadmap that achieves those goals.  Whether you need to give your corporate website a makeover or introduce a fully transactional experience for your suppliers or customers, we’ll take the heavy lifting out of the project and identify the most appropriate option to make it a reality.

 

Services:

  • Content management system implementation and strategic practice 

  • Analytics and data

  • Cyber security

  • Advising on the most strategically appropriate digital experience (ie, responsive v native app development)

  • Websites, from simple marketing sites through to fully transactional experiences

Content creation & storytelling

Content is the nexus of all digital experiences. It communicates your message clearly, creates successful commercial experience and creates customer loyalty. We design content that will effectively engage your target audience. Our creative services also extend to ‘offline’ content, such as writing awards nominations, presentations and editing documents.

Learn more about our content creation service.

 
 
 
 
 
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